Vibe Construction Suite Refund Policy

The purpose of this Policy is to state clearly, and in advance of any purchase, the circumstances in which the Company issues refunds, the circumstances in which it does not, and the procedure a Customer should follow to request a refund or report a billing error.

Because the Company provides a full-featured free trial before any payment is required, this Policy is written on the premise that every Customer has had a meaningful opportunity to evaluate the Services prior to purchase.

This Policy is incorporated by reference into, and forms part of, the Vibe Construction Suite Terms of Service, and supplements the Vibe Construction Suite Subscription & Billing Policy. Capitalized terms not defined in this Policy have the meanings given to them in those documents.

In the event of a conflict regarding refunds specifically, this Policy controls. In all other respects, the Subscription & Billing Policy and the Terms of Service control. Nothing in this Policy limits any right you may have under applicable law that cannot lawfully be waived.

Each new company account is eligible for one (1) free trial of the Vibe Construction Suite lasting fourteen (14) days from the date the trial is activated.

No payment method is required to begin the free trial, no payment is required during the free trial, and no automatic billing occurs during or at the end of the free trial.

Because no charge is incurred during the free trial, there is nothing to refund in connection with a free trial. A free trial that expires without a purchase does not create any payment obligation, credit, or refund entitlement.

The free trial exists so that the Customer can fully evaluate the Services before making any purchase. Customers are expected to use the free trial period to confirm that the Services meet their business, technical, workflow, device, and compatibility requirements.

By purchasing a subscription, the Customer confirms that it has had an adequate opportunity to evaluate the Services and is satisfied that the Services are suitable for its intended use.

Once a paid subscription begins, subscription payments are generally non-refundable.

Refunds will be issued only:

• where a refund is required by applicable law; or
• where Vibe Supply Products LLC elects, in its sole discretion, to issue a refund.

This rule applies to monthly subscriptions, any annual or other billing cycles offered in the future, seat charges, add-on modules, and premium or metered services, unless different terms are expressly stated at the time of purchase.

The Company does not issue refunds, prorated amounts, or account credits for partial billing periods. Where a subscription is cancelled, downgraded, or reduced in seat count during an active billing period, the Customer retains access for the remainder of that paid period, and no portion of the amount paid for that period is refunded or credited, except where required by applicable law.

Unused subscription time is not refundable.

This includes unused seats, unassigned licenses, unused applications, periods of account inactivity, seasonal or intermittent use, and subscriptions purchased but never deployed. Availability of the Services, rather than actual usage, is the basis on which subscription fees are charged.

A Customer's decision to stop using the Services, to change internal processes, to adopt a different product, to reduce staffing, or to pause operations does not entitle the Customer to a refund of amounts already paid.

Cancelling a subscription stops future automatic renewals. Cancellation does not create a right to a refund of amounts already paid for the current or any prior billing period.

Following cancellation, licensed access continues through the end of the billing period that has already been paid, after which access ends and assigned seats are released. Customer project data remains available for up to ninety (90) days after cancellation as described in the Subscription & Billing Policy, and the Customer is responsible for exporting any information it wishes to retain before that period ends.

Promotional pricing, introductory rates, coupon codes, temporary discounts, bundled offers, and similar incentives do not create any refund right, credit entitlement, or right to discounted pricing in future billing periods.

Where a promotional offer expires and the subscription renews at the then-current standard rate, the renewal charge is not refundable on the basis that the promotional rate is no longer available. Amounts paid under a promotional offer are subject to this Policy in the same manner as amounts paid at standard rates.

Upgrades, including adding seats or licensing additional applications, may result in an immediate or prorated charge for the remainder of the current billing period and are reflected in the recurring amount charged at the next renewal. Amounts paid for an upgrade are not refundable if the Customer subsequently reverses the change.

Downgrades, including reducing seats or removing applications, take effect at the start of the next billing period unless otherwise expressly stated. A downgrade does not generate a refund, credit, or partial billing adjustment for the remainder of the current period.

If the Company bills a Customer incorrectly, the Company will investigate and, if appropriate, issue a correction, credit, or refund.

Billing errors include charges applied to the wrong account, charges for seats or applications that were not purchased, charges applied after a valid and timely cancellation, and amounts charged that do not match the price displayed at the time of purchase.

Please report suspected billing errors promptly, and in any event within sixty (60) days of the charge in question, so that they can be verified and corrected efficiently.

If a Customer is charged more than once for the same subscription, seat purchase, or billing period as a result of a processing error, the Company will investigate and refund the verified duplicate amount to the original payment method.

Duplicate charge refunds are corrections of a processing error and are not discretionary refunds under this Policy. Separate charges that correspond to distinct purchases, seat additions, or billing periods are not duplicate charges.

To request a refund or report a billing error, contact billing support at admin@vibeconstructionsuite.com. Requests should be submitted by an owner or administrator of the company account and should include:

• the company name and account email;
• the date and amount of the charge;
• the invoice number or transaction reference, if available;
• the applications, seats, or billing period the request concerns; and
• a description of the reason for the request.

The Company will acknowledge and review each request in good faith and will respond within a reasonable period. Where a refund is approved, it is issued to the original payment method, and the time required for the funds to appear depends on the payment provider. Approved refunds may result in the release of associated seats or the end of licensed access.

Whenever reasonably possible, please contact the Company before initiating a chargeback or payment dispute with your card issuer or bank. Most billing questions, errors, and duplicate charges can be resolved directly and more quickly through billing support.

Chargebacks that the Company reasonably determines to be fraudulent or abusive may result in suspension or termination of the account, release of assigned seats, and recovery of amounts owed together with any associated fees. Nothing in this section limits or waives any right available to you under applicable law or under the rules of your payment provider.

The Company may, in its sole discretion, issue a refund, credit, or other accommodation in circumstances not otherwise required by this Policy. Any such accommodation is granted on a one-time basis for the specific circumstance addressed.

A discretionary refund is not an admission of liability, does not modify this Policy, does not waive any right of the Company, and does not create any obligation, course of dealing, or precedent requiring a refund in any other circumstance.

Nothing in this Policy limits, excludes, or modifies any right, guarantee, warranty, or remedy provided under applicable consumer protection or other mandatory law that cannot lawfully be limited or waived.

Where such law requires a refund or remedy, the Company will honor that requirement. If any provision of this Policy is found unenforceable under such law, that provision applies only to the extent permitted, and the remaining provisions remain in full force and effect.

The Company may revise this Policy from time to time. When material changes are made, the Company will publish the revised Policy with an updated version number and Last Updated date and, where appropriate, provide additional notice through the Services or by email.

Each published version of this Policy is retained as a distinct, versioned document. Revisions apply prospectively to purchases made after the revision takes effect and do not retroactively alter the treatment of amounts already paid.

Questions, notices, refund requests, and billing error reports relating to this Refund Policy should be directed to:

• Vibe Supply Products LLC
• Vibe Construction Suite
• Email: admin@vibeconstructionsuite.com